May 4, 2015
by Kahaliah Richards
How to maintain a good relationship with the patient
Making collection telephone calls is critical for past due amounts that are owed to the practice by the patient. The goal of your collection calls should be to maintain a good relationship with the patient while letting them know that you expect payment from them. You want to keep lines of communication open, and you want to get to a point where negotiation of an acceptable settlement is reached.
Ultimately, both the team member and the patient should feel good about the call and the resulting negotiation. The end result of an effective collection system is accounts receivable control.
Attitude is shown via your words and tone of voice when using the phone.
To continue reading please view here: http://transitionsonline.com/blog/tuesdays-with-transitions/attitude-required-for-collection-calls.html
By: Lisa Philp
SOURCED: Transitions Group North America – http://transitionsonline.com/
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