September 8, 2015
by Kahaliah Richards
Do you have positive influencers in your practice?
We continue from last week by considering the strategic type of decision making when implementing change into your practice.
Decision Style – Core Team decision making: The leader trusts and depends on a select group of members of the practice (with representation from each department) who are influencers of their colleagues (Core team).
They are part of the input into the decisions and projects that drive the future of the practice. They support the practice by gaining the “buy in” of their colleagues to implement the projects and decisions with the team.
• Advantages include some group participation and involvement with the selection of a smaller group to help with informing the team about the decision and their role in making it happen. When the leader listens carefully to the information collected, he or she will usually have a more accurate understanding of the situation and support the decision.
• Disadvantages of this style include more time, meetings, and analyzing of the core team, who may be ineffective or unassertive at gaining the buy in of their peers.
Decision Type- Daily Operational: Leaders must know how they want the practice to run and operate so the team knows what is expected on a daily basis with their roles, patient care, daily preparation and closure.
These decisions include the administrative schedule, patient emergencies, collections, fees, patient service philosophy, insurance and hygiene department procedures. The daily operations reply on the playbook of systems and processes of the HOW to perform a job or task.
Decision Style -Democratic Decision: The leader turns over the daily decisions to the team and allows the group to vote with the agreement that the majority vote decides the outcome.
• Advantage: The team feels heard and, when the majority is involved, the whole team is more likely to act with progress and commitment to the group participation
• Disadvantage: The minority voters may renege on their agreement to go with the majority and get miffed that they didn’t get their way, which can lead to a possible sabotage of the decision. There may be rumblings of the statement “I didn’t vote for that”.
For more information, please visit: http://transitionsonline.com/blog/tuesdays-with-transitions/core-team-decision-making.html
By: Lisa Philp
SOURCED: Transitions Group North America – http://transitionsonline.com
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