The number one reason patients do not accept treatment plans is lack of perceived value; how the dental treatment plan or recommendations will relate to them or their individual health goals.
The lack of value is often expressed by patients with the most repetitive question asked in a dental day: “Does my insurance cover it?” How your practice handles and communicates the insurance conversation dictates the value that they see in you, your expertise and how they accept the best treatment.
Begin by making sure that the patient owns and understand that they are the policy holder of their annual maximums, deductibles and covered procedures. The dental office has no say or input about what their employers chose for them.
Let them know that as a service to patients, you will support them to understand the procedure codes which will allow them to research, or inquire to human resources, about their employee benefits.
“As the employee, you are the policy holder of the dental plan and we will help you in maximizing whatever benefits your employer has provided. ”
“We are happy to provide you with the procedure codes needed for you to learn about your plan’s coverage.”(read more)
For more information, please visit: http://transitionsonline.com/blog/tuesdays-with-transitions/does-my-insurance-cover-it.html.
Author: Jodie Cantarelli
TGNA’ Clinical Coach
