Oral Health Group

Pain management

April 7, 2016 News Chronic DiseaseCommunity Dental CareDental CareDental industryGeneral NewsOverall HealthPatient ManagementPreventive DentistryPublic Relations - Patient Care

Where is dentistry going? A chain of prevention practices.

by Kahaliah Richards

Three news items crossed my desk in the past month. All seem to point to a future for dentistry which features more specialization around managing the cause of poor oral health. One news item was a video interview with a

April 5, 2016 News Dental CareGeneral NewsPatient ManagementPublic Relations - Patient Care

Patient Magic Ratio: Part Two

by Kahaliah Richards

4 ways to enhance patient satisfaction…… Patient communication is more likely to succeed when there are more positive interactions than negative interactions. Luckily, we as humans have a unique ability to turn negative thoughts and emotions into positive ones. Here

March 29, 2016 News Dental CareDental industryGeneral DentistryPatient educationPatient ManagementPractice managementPublic Relations - Patient Care

The Patient Magic Ratio.. Part One

by Kahaliah Richards

The key to improving patient satisfaction…… People are porous. They tend to absorb and reflect the atmosphere and motions around them. According to Nobel Prize-winning psychologist Daniel Kahneman, we experience approximately 20,000 individual moments in a waking day. Each moment

March 23, 2016 News Cosmetic DentistryDental CarePatient ManagementPublic Relations - Patient Care

The emerging paradox in dental care

by Kahaliah Richards

Paradox = conflicting or contradictory trends. So what might be the paradox in dental services? On the one hand we have this movement to cosmetic care. A recent survey conducted by the American Academy of Cosmetic Dentistry says that more

March 10, 2016 News Dental CareFluorideGeneral DentistryMedical newsPatient ManagementPublic Relations - Patient Care

Are the silos between medicine and dentistry coming down?

by Kahaliah Richards

Very recently, there have been 2 announcements in the US about training physicians and nurse practitioners to look after oral health problems. The first announcement emanated from the University of California at San Francisco and the latter announcement from Harvard

March 8, 2016 News General DentistryGeneral NewsManagementMarketing strategiesPatient ManagementPeriodontologyPublic Relations - Patient Care

Key Phrases for Case Acceptance

by Kahaliah Richards

Discover the power of the right words……. The vocabulary you use plays a powerful role in whether your patients choose to accept the treatment they need. In Transitions Group’s experience with coaching hundreds of dental practices across North America, we

January 6, 2016 News Chronic DiseaseDental CareDental HygieneDental industryGeneral DentistryMedical newsPatient Management

Dental Care for Your Mom

by Kahaliah Richards

Two new studies involving older people, show that the following chronic diseases significantly increase the odds of dental decay: cardiovascular disease, rheumatic disease, mood disorders and eating disorders. The connection between diseases, is four or more medications taken regularly; this

December 8, 2015 News Community Dental CareDental practice transitionGeneral DentistryGeneral NewsPatient Management

Do Your Patients Own Their Oral Health?

by Kahaliah Richards

Help patients say “yes” to the treatment they need…. How would it be if all our patients accepted our treatment recommendations without having to be pressured, without stress or rejection? Why do dental patients reject appropriate treatment? 85% of case

November 9, 2015 News BlogsDental CareGeneral DentistryGeneral NewsManagementMarketing strategiesOffice ManagementPatient ManagementSocial mediaSocial networkingTechnologyWebsites

5 Steps to Robust Social Media Marketing Program

by Kahaliah Richards
October 14, 2015 News Community Dental CareDental CareGeneral NewsManagementOverall HealthPatient ManagementPublic Relations - Patient Care

The New Patient Call

by Kahaliah Richards

Turning inquiries into appointments.. Dental  administration team members are truly the “Directors of the First Impression” for new patients, and they have approximately 17 seconds to “make it or break it.” Many new patient phone calls start with the patient

October 12, 2015 News Customer serviceKeeping you guessingManagementPatient ManagementPractice management

Tips on How to Interact with Patients Who Have Mental Health, Intellectual, Learning Disabilities or Language/Speech Impairments

by sandie

The Accessibility for Ontarians with Disabilities Act ( AODA) is a law in Ontario that allows the government to develop specific standards of accessibility and to enforce them. Recognizing the history of discrimination against persons with disabilities in Ontario, the

September 9, 2015 News BlogsConnectivityDental CareGeneral DentistryGeneral NewsManagementMarketing strategiesOffice ManagementPatient educationPatient ManagementPractice managementSocial mediaSocial NetworkingSocial networkingTechnologyWebinarsWebsites

5 Ways to Attract New Patients to your Practice

by Kahaliah Richards

Modern vector template for your business project

May 26, 2015 News Dental HygieneGeneral NewsMedical newsOverall HealthPatient ManagementTechnology

Tesla and what we know as a “cavity”

by Kahaliah Richards

Have you been following what Tesla (Elon Musk) is doing to electricity markets with its new Powerwall battery for your garage? This new technology promises to disrupt the source, distribution and use of electrical power and give the household new

May 21, 2015 News Dental CareDental HygieneGeneral DentistryGeneral NewsPatient Management

The Boomers’ impact on dental care has just begun

by Kahaliah Richards

Andre Picard, the Globe’s healthcare columnist, recently wrote an article on the aging population’s impact on overall Canadian healthcare. But what about the impact of the aging Boomers on the dental care system? Many of you will already know —

May 19, 2015 News Dental practice transitionGeneral DentistryGeneral NewsPatient educationPatient ManagementPublic Relations - Patient CareWellness

The Patient is a CUSTOMER

by Kahaliah Richards

Your critical area of focus… In today’s fast paced world of change, competition and customer (patient) sophistication, it is critical to focus on your service, reputation and referrals. Also critical, is to know how your patients feel about you, talk

May 4, 2015 News ManagementPatient educationPatient ManagementPractice management

Attitude Required for Collection Calls

by Kahaliah Richards

How to maintain a good relationship with the patient  Making collection telephone calls is critical for past due amounts that are owed to the practice by the patient. The goal of your collection calls should be to maintain a good

April 1, 2015 News Community Dental CareDental CareGeneral DentistryPatient Management

How loyal are patients to their dentist?

by Kahaliah Richards

In the US, there has been a surprising level of shopping and switching health care insurance plans during this second season of renewals under Obamacare. Almost 1 in 3 changed plans on the public website for health care insurance (HealthCare.gov).

February 4, 2015 News General DentistryGeneral NewsOffice ManagementPatient ManagementSocial mediaSocial NetworkingSocial networking

Bloggers can be the Brand Ambassadors for your Dental Practice

by Kahaliah Richards

The best endorsement for your dental practice can come not from paid advertising or other forms of promotion, but from your own patients. New patients will typically have a greater trust in the reviews, comments and ratings that other people

February 4, 2015 News Dental CareGeneral DentistryGeneral NewsManagementOffice ManagementOverall HealthPatient ManagementPractice management

STOP the Cancellations While you Sleep!

by Kahaliah Richards

Supporting and Enforcing Your Cancellation Policy..  One the quickest and easiest way to begin supporting your Cancellation Policy is to STOP accepting appointment changes and cancellations to be left with your service or on your voice message service! Many patients

January 27, 2015 News Dental CareDental TeamGeneral NewsPatient ManagementPublic Relations - Patient Care

What makes a good dental professional?

by Kahaliah Richards

In his blog titled An Ounce of Prevention, Dr. Ashish Jha of the Harvard Medical School recently reported on his twitter poll of “what makes the best doctor.” The results had very little to do with health outcomes or technical