Oral Health Group

Public Relations – Patient Care

April 5, 2016 News Dental CareGeneral NewsPatient ManagementPublic Relations - Patient Care

Patient Magic Ratio: Part Two

by Kahaliah Richards

4 ways to enhance patient satisfaction…… Patient communication is more likely to succeed when there are more positive interactions than negative interactions. Luckily, we as humans have a unique ability to turn negative thoughts and emotions into positive ones. Here

March 29, 2016 News Dental CareDental industryGeneral DentistryPatient educationPatient ManagementPractice managementPublic Relations - Patient Care

The Patient Magic Ratio.. Part One

by Kahaliah Richards

The key to improving patient satisfaction…… People are porous. They tend to absorb and reflect the atmosphere and motions around them. According to Nobel Prize-winning psychologist Daniel Kahneman, we experience approximately 20,000 individual moments in a waking day. Each moment

March 23, 2016 News Cosmetic DentistryDental CarePatient ManagementPublic Relations - Patient Care

The emerging paradox in dental care

by Kahaliah Richards

Paradox = conflicting or contradictory trends. So what might be the paradox in dental services? On the one hand we have this movement to cosmetic care. A recent survey conducted by the American Academy of Cosmetic Dentistry says that more

March 10, 2016 News Dental CareFluorideGeneral DentistryMedical newsPatient ManagementPublic Relations - Patient Care

Are the silos between medicine and dentistry coming down?

by Kahaliah Richards

Very recently, there have been 2 announcements in the US about training physicians and nurse practitioners to look after oral health problems. The first announcement emanated from the University of California at San Francisco and the latter announcement from Harvard

March 8, 2016 News General DentistryGeneral NewsManagementMarketing strategiesPatient ManagementPeriodontologyPublic Relations - Patient Care

Key Phrases for Case Acceptance

by Kahaliah Richards

Discover the power of the right words……. The vocabulary you use plays a powerful role in whether your patients choose to accept the treatment they need. In Transitions Group’s experience with coaching hundreds of dental practices across North America, we

November 19, 2015 News Dental CareDental industryGeneral DentistryMedical newsPatient educationPublic Relations - Patient Care

Bigger Patients — Bigger Problems

by Kahaliah Richards

“People today are about 10 percent heavier than people were in the 1980s, even if they follow the exact same diet and exercise plans.” This was a disturbing conclusion of a recent study of American adults, which has also been

October 14, 2015 News Community Dental CareDental CareGeneral NewsManagementOverall HealthPatient ManagementPublic Relations - Patient Care

The New Patient Call

by Kahaliah Richards

Turning inquiries into appointments.. Dental  administration team members are truly the “Directors of the First Impression” for new patients, and they have approximately 17 seconds to “make it or break it.” Many new patient phone calls start with the patient

September 10, 2015 News Dental CareGeneral NewsManagementPatient educationPublic Relations - Patient CareTreatment planning

What Your Older Patients Are Thinking & Wanting

by Kahaliah Richards

When I was surveying adults in the waiting rooms of dental practices in the UK some time ago, I wondered if these patients wanted to participate in the assessment of their future oral health. So I added a question to

August 10, 2015 News ConnectivityDental industryGeneral NewsOffice ManagementPractice managementPublic Relations - Patient CareSocial mediaSocial networkingWebsites

Why You Need a Responsive Web Design for Your Practice Website: Top 5 Advantages of Responsive Web Design (RWD)

by Kahaliah Richards
June 9, 2015 News BlogsGeneral DentistryGeneral NewsMarketing strategiesOffice designOffice ManagementPractice managementPublic Relations - Patient CareSocial mediaSocial NetworkingSocial networkingWebsitesYouTube

Why Use Social Media for Your Dental Practice

by Kahaliah Richards

The impact of today’s technology on your business… Social Networking is the dialogue used by one or all of the above to converse, communicate and contribute online. Social networking can re-connect someone with their past, update today’s world on your

May 19, 2015 News Dental practice transitionGeneral DentistryGeneral NewsPatient educationPatient ManagementPublic Relations - Patient CareWellness

The Patient is a CUSTOMER

by Kahaliah Richards

Your critical area of focus… In today’s fast paced world of change, competition and customer (patient) sophistication, it is critical to focus on your service, reputation and referrals. Also critical, is to know how your patients feel about you, talk

March 31, 2015 News Community outreachDental CareDental HygieneDental industryGeneral DentistryGeneral NewsHealth screeningsMedical newsOverall HealthPublic Relations - Patient CareWellness

Where You Read – Dr. Daniel Lee

by Kahaliah Richards

Attached are 2 photos of our recent annual trip in January 2015 to Quesada, Guatemala. This is part of an official Canadian charity (12+ yrs going) called Health Outreach (founded by Dr. Tim Lee, Mississauga), where the volunteers (dentists and

January 27, 2015 News Dental CareDental TeamGeneral NewsPatient ManagementPublic Relations - Patient Care

What makes a good dental professional?

by Kahaliah Richards

In his blog titled An Ounce of Prevention, Dr. Ashish Jha of the Harvard Medical School recently reported on his twitter poll of “what makes the best doctor.” The results had very little to do with health outcomes or technical

January 14, 2015 News General DentistryGeneral NewsManagementOffice ManagementPublic Relations - Patient CareSocial mediaSocial NetworkingSocial networkingTechnology

Jameson Report 2015 Dental Marketing Trends You Need to Know

by Kahaliah Richards

2015 Dental Marketing Trends You Need to Know By Andrea Walker-Chief Creative Officer & Susanne Kimball, Chief CS Marketing Officer Every year marketing evolves and the rules of the web change. That leaves dental professionals like you wondering where to

November 25, 2014 News Dental CareGeneral NewsOffice ManagementPractice managementPublic Relations - Patient CareTreatment planning

3 Time-Saving PR Tips for the Busy Dentist

by Kahaliah Richards

The digital revolution has ensured that most of the public relations activities are carried out online. It increases the reach dramatically and reduces the costs of a PR exercise to nearly zilch. However, PR activities can still be time-consuming, and