Oral Health Group

Topic
Customer service

teledentistry
May 11, 2020 News BlogsConnectivityCustomer servicePractice Management

Is Teledentistry the Key to Surviving and Thriving in Uncertain Times?

by Naren Arulrajah, Ekwa Marketing

For the past several years, the dental industry has enjoyed steady growth with no signs of slowing. Of course, all of that changed when COVID-19 struck. Offices across North America are closed of limited, and restrictions are expected to lift

February 28, 2020 Feature Customer serviceMarketing strategiesOral Health OfficePractice Management

Increasing Your Dental Marketing ROI

by Naren Arulrajah, Ekwa Marketing

How effective is your current marketing strategy? Surprisingly, many dentists can’t answer that question, or at least not with any confidence. If you are getting enough new patients, you might say it is working. Of course, you would probably like

October 8, 2019 Feature Customer serviceData Driven DentistryOHGdataPractice management

Rest Assured Your Patients Are Insured (And Ready To Use It)

by Oral Health

Don’t underestimate the willingness of your patients when it comes to dental insurance. Most patients have it (more than you think) and if presented with a treatment that would be covered, even partially, are willing to use it. Open the

September 17, 2018 News BlogsCustomer servicePublic Relations - Patient Care

Tips for Dentists on Treating Anxious Patients

by Amanda McIntyre, Dental Studio 101
August 9, 2016 News Customer serviceMarketing strategiesOffice ManagementPublic Relations - Patient CareSocial Networking

Millennial Marketing – Connecting with the Digital Generation

by Oral Health
August 3, 2016 News Continuing EducationCustomer servicePatient Management

The Power of Experience to Educate and Empower Your Patients

by Oral Health

Are you doing all you can to motivate and empower your patients to become actively involved in their dental health?    As dental professionals, you are trained to understand the science of oral health. You know how to use the

July 27, 2016 News Customer serviceDental CareGeneral DentistryManagementPatient ManagementPractice management

People Buy From People They Trust

by Oral Health

Are you using referrals as one of your most successful practice building strategies? One of your patients has just said great things about you, your office and your team. This is an excellent opportunity to take advantage of one of the

May 13, 2016 News Customer serviceDental CareDental HygieneGeneral NewsPatient educationPreventive DentistryPublic Relations - Patient CareSocial mediaWebsites

Changing The Model of Dental Customer Care

by Kahaliah Richards

The traditional model of “dental customer care” has been in place for a long time, and it has seen little real change. It goes like this: modernize the dental office, promote expensive surgical procedures (e.g. implants and smile makeovers), put

October 12, 2015 News Customer serviceKeeping you guessingManagementPatient ManagementPractice management

Tips on How to Interact with Patients Who Have Mental Health, Intellectual, Learning Disabilities or Language/Speech Impairments

by sandie

The Accessibility for Ontarians with Disabilities Act ( AODA) is a law in Ontario that allows the government to develop specific standards of accessibility and to enforce them. Recognizing the history of discrimination against persons with disabilities in Ontario, the

August 21, 2014 News Customer serviceGeneral DentistryKeeping you guessingMedical newsOverall HealthResearchSystemic links

Ever wonder what dental services consumers search for? FAIR Health offers an analysis

by Kahaliah Richards

Prophylaxis. Root canal. Periodic evaluation, or porcelain/ceramic crowns. While these are basically part of a second language to dental professionals, consumers want to know more about what procedures are available to them, and how much these services are going to

April 15, 2012 News Customer serviceDental TeamHuman ResourcesManagementMarketing strategiesPractice management

Answering Difficult Patient Questions with Great Answers

by sandie

ANSWERING TOUGH PATIENT QUESTIONS WITH GREAT ANSWERS Why do I have to pay for an examination? In a clinical exam, the doctor diagnoses not just tooth decay and gum disease, but she looks for signs of potentially serious health conditions,

April 1, 2012 News Customer serviceManagementPractice management

Drill – Fill – and Please Pay the Bill!

by sandie

Do you go to your hairdresser or grocery store and leave without paying? Would you go to a restaurant, enjoy your meal and leave without paying?  Does any business do this, other than dentistry? Collecting money at the time of

January 27, 2012 News BereavementCustomer serviceWellness

The hardest part is just listening…

by ken

By Claire Edmonds, PhD ……….previously, we left our hero in the unlikely position of surrendering to the bereaved Mrs Smith, who is mourning the sudden loss of her husband. She has a painful tooth and in the process of opening

January 27, 2012 News Burn outCancerChronic dental care for the elderlyComprehensive reasoningCustomer serviceDental phobiaGeriodonticsHuman ResourcesWellness

Shifting gears; the unexpected, the uninvited and the inevitable

by ken

I have a birthday looming. When I’m sixty-four isn’t that much farther. Eliot’s suggestion that I grow old, I grow old, I shall wear the cuffs of my trousers rolled is beckoning, and the Simonesque image of sitting on a

November 6, 2011 News BlogsBotoxBurn outCAD/CAMCajonesCancerChronic dental care for the elderlyClinical case report - prostho/orthoCloud computingCommunity outreachComprehensive reasoningComputer softwareCone beam computed tomographyConnectivityContinuing EducationCosmetic DentistryCranio facial painCustomer serviceData storageDecay assessment and preventionDental amalgamDental AssociationsDental conventionsDental equipmentDental ethicsDental examinationDental HygieneDental industryDental LaboratoriesDental phobiaDental photographyDental practice transitionDental researchDental TeamDental TraumaDentoMaxilloFacialRadiologyDigital radiographyElearningElectronic Health RecordsEndodonticsEvidence based dentistryFluorideGeneral NewsGeriodonticsGovernanceGovernment regulationsHealth care tourismHumourImplantologyInfection controlInnovations in dentistryInvisalignLaser DentistryMarketing strategiesMinimally invasive dentistryNew TechnologiesOcclusionOffice designOral cancerOral SurgeryOrthodonticsPain managementPathologyPediatric dentistryPeriodontologyPharmacologyPharmacotherapeuticsPhotographyPosition paperPractice managementPreventive DentistryPrivacy issuesRadiologyRepetitive stress injuryResearchRestorativeSalivary biomarkersSearch engineSleep apneaSocial mediaSocial networkingStem cell researchSystemic linksTeam motivationTechnologyTheft in the dental officeTooth decayTooth whiteningTradeshowsTreatment planningTrends in Dental EducationTrends in DentistryWebinarsWebsitesWomen in dentistryYouTube

There is a god; we made the New York Times Sunday Review

by ken

IT’S become commonplace to criticize the “Occupy” movement for failing to offer an alternative vision. But the thousands of activists in the streets of New York and London aren’t the only ones lacking perspective: economists, to whom we might expect

July 27, 2011 News Customer serviceTrends in Dentistry

A is for Apple

by ken

I am obsessed with Apple as a company, as a culture, as the most innovative business to model in the past century and of course, I dress like Steve Jobs, granted several sizes larger. From Dental IQ – Jul 21,