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Practice Operations
Retirement – The Big Picture
by Dr. Wilson Chen BSc., DDS, CFP, FMAJuly is here, and Canadians everywhere are trying to squeeze the most out of our abbreviated summer. Hopefully, we’ve all set aside time to reconnect with family and friends and to recharge our internal batteries. For many of us, the…
Opening A New Dental Practice: How Important Is Good Design?
by Jean Akerman, ARIDO, IDCThe task of opening a new dental office can be formidable. There are so many considerations: Is there adequate usable area for my needs? What dental equipment will best suit my practice? What are the health and safety requirements and…
Don’t Allow The Bully Into Your Workplace
by Shawn Peers, DentalPeersPicture working in this environment: Your entire team, led by the office manager, has conspired against you. At lunch time, there is never a chair at the table for you. Sometimes, the lunch you have prepared has been thrown out…
Answering the Office Design Questions You Should Be Asking
by Kathryn Gaysinsky, De Style Design Inc.What’s a frequent request you try to stray dental clients away from? The first step in looking at any dental office layout is examining the flow and ergonomics of a given unit. It is important during this first step to…
How Marketing Can Save Your Clinic in 2019
by Alex Zlatin, Maxim Software SystemsIn the past, we had product-centric companies and then they shifted to being customer-centric, now today the most successful companies are moving towards being purpose-centric. This means that all aspects of the business, whether it’s marketing, service, R&D, sales, IT,…
Employment Standards: Good for Employees, Essential for Employers
by Carole McLeodMaybe you don’t pay overtime because you let your staff take a day off when they need it, or maybe your staff doesn’t get a proper lunch break most days, but once in a while they can take an extra…
Recruiting Talent is a Full Time Job!
by Shawn Peers, DentalPeersNow that one month of the year is behind us, I hope you are on your way to making any of the necessary changes to your practice that you feel will help improve your patient care and financial performance in…
Paid Getting in Tune: Best-Practices for Engaging Your Employees in the Year Ahead
by Lori Anne Paananen, VP, Human Resources at dentalcorpIncreased attention has been given to employee engagement and retention in recent years. Many practice leaders are now making it a top-priority, investing more time and resources into assessing and subsequently improving engagement among team members. And for good reason.…
Attaining the Fully Paperless Office: A Guide for Holdouts
by David Rajczak & Angela SpinksOver the last several decades, dental offices have incrementally replaced components of their manual practice management systems with computer-based paperless systems. This means that one-write billing systems, ledger cards, written insurance forms and paper appointment books have, thankfully, become relics…
Create Order Throughout Your Day, Week and Month
by Laura HatchThe one true statement that can be said about working at the front desk of a dental office is that no two days are alike. Regardless of how organized you think you are, how detailed your to-do list is or…
Data Driven Dentistry 2019: A Summary
by Oral HealthAs seen in the print issue of Oral Health January 2019Advertisement
Meet Dr. James Yacyshyn – Oral Health’s New Practice Management Expert
by Dr. James YacyshynWhen asked to write the editorial for the January issue of Oral Health Office, I wondered what direction to take. There’s so much going on in dentistry, so many changes one could talk about, so many challenges, and yet, opportunity.…
Attracting & Hiring A-Players: A Win-Win Strategy for Recruitment Success
by Peter Barry C.M.C., R.R.D.H., Transformational Trainer & Strategic Enhancement CoachThe most important task your office will ever undertake is the hiring of great team members to join you in growing your practice and serving your patients. Hiring new team members is an exciting opportunity but it also often comes…
Start 2019 By Telling Me What You See!
by Shawn Peers, DentalPeersWhen you look around your office, tell me what you see. We all know that first impressions matter and creating a positive patient experience can start with the first impressions created by visual cues from our surroundings. So it is…
Rise of the Dental Machines?
by Shawn Peers, DentalPeersMany markets across Canada are experiencing a serious shortage in qualified team members across all positions. Whether you are looking for a dental assistant, hygienist or admin team member, gone are the days of having multiple candidates to choose from.…
Pick One: Balancing Practice Operations or Meeting Patient Expectations
by Oral HealthWhat’s more challenging: Finding qualified Level II Assistants, or keeping up with patient expectations? It’s a trick question because they’re both vital to the success of your practice. However, based on our recent survey*, we probably could have predicted your…
Using Technology to Enhance, Not Eliminate, Patient Interaction
by Shawn Peers, DentalPeersMy last blog on the legalization of cannabis did alter my recent focus on how technologies, not yet widely used in dentistry, are making their way into our industry. For some, “new” technology is a source of stress. It “de-personalizes”…
7 Habits of Highly Effective Dentists
by Heidi MountKnow your patients’ name before you walk into the room! Be sure to say it when you are greeting your patients and when you or your team members are saying their “Goodbye”. Learn something new about your patients and follow…
Five Ways to Positively Impact Practice Revenue
by Lisa PhilpEvery dental practice has key engines that drive and determine practice health, stability and longevity. These engines include building and maintaining a strong and thriving patient base, generating consistent and predictable revenue, efficiently managing expenses, and fostering effective communication. Ultimately,…
Does Your Practice Deserve a Generous Tip?
by Oral HealthThink about a time when you had a great dining experience. Chances are it’s not just the food that made it a memorable experience. From the minute you walked in the door and was greeted by the smiling hostess, to…