Oral Health Group
Continuing Education

Advanced Case Presentation: One More Yes

March 30 - March 31, 2017
Ottawa, ON. Venue TBD

The success of a dental practice is determined by the patient experience of participation, involvement and key communication tools to build rapport, trust and present treatment plan solutions to gain one more YES of patient acceptance.

This workshop is experiential in nature and will teach each participant how to deepen the perception of value of dentistry as important aspect of overall health and add new communication systems and steps of case presentation while overcoming objections and limitations of insurance benefits.

Educational Objectives

Increase case acceptance by 10-15%
Use key verbal skills and listening skills with patients
Instill the value of dentistry as part of overall health care
Revisit outstanding dentistry with existing patients
Perform a master interview with patients
Enhance the new patient experience
Overcome insurance dictation
Be confident with presenting financial options
An organized sequence of steps to case presentation
Overcome patient objections of money, time and fear


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