January 12 - January 31, 2021
Seminar Topic: Patient Experience 101
Speakers: Dr. Bruce Freeman
Course Description:
This course will provide you with basic strategies for enhancing the patient experience in your practice. Learners will be guided through defining a positive patient experience and how communication, practice team interactions and protocols can all be used to improve the experience.
Audience: Dentists, Clinical Staff, Administrative Staff
Key Learning Objectives:
- Define “positive patient experience” and identify how to provide this in your practice
- Personalize communication when interacting with your patients
- Identify what a positive practice culture is and understand how it affects patient experience
- Create a strategy for continual growth and positive patient experience at your practice
Website
https://www.dcinstitute.ca/site/blog/2020/04/03/patient-experience-101