Oral Health Group
Continuing Education

Patient Experience 101

January 12 - January 31, 2021

Seminar Topic: Patient Experience 101

Speakers: Dr. Bruce Freeman

Course Description:

This course will provide you with basic strategies for enhancing the patient experience in your practice. Learners will be guided through defining a positive patient experience and how communication, practice team interactions and protocols can all be used to improve the experience.

Audience: Dentists, Clinical Staff, Administrative Staff

Key Learning Objectives:

  • Define “positive patient experience” and identify how to provide this in your practice
  • Personalize communication when interacting with your patients
  • Identify what a positive practice culture is and understand how it affects patient experience
  • Create a strategy for continual growth and positive patient experience at your practice


Website
https://www.dcinstitute.ca/site/blog/2020/04/03/patient-experience-101



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