Oral Health Group
Continuing Education

Patient Experience Management in your Practice – Virtual Session

September 30, 2021

Seminar Topic: The Value of a Patient Experience Management Program in your Practice – Virtual Session

Speaker: Dr. Bruce Freeman

Course Description:

The aim of this session is to help reduce the stress and anxiety inherent in providing healthcare. Understanding the neuroscience behind how we think and react helps us better understand ourselves, each other and your patients. Patient experience is defined as your patients’ conscious and subconscious perceptions of the services you provide and encompasses both clinical and general experiential constructs. Whether you have just started with your practice or you are already an established owner, this webinar will help you have a clearer understanding of how the patient views you, your office, your team, and the care they receive. In order to deliver the best service to your patients, you need to learn how to view the experience in your clinic through their eyes.

The Patient Experience Management webinar includes all best practices, to help you plan, design, and react to everyday patient interactions. It has the power to increase patient satisfaction, loyalty, and acceptance of your services so you can exceed patient expectations. This webinar will give you the tools for the implementation of a successful Patient Experience Program in your practice. Our goal is to strive to deliver the best experience possible for our patients while being mindful of the health and well-being of the people who deliver it!

Audience: Dentists & Teams

Key Learning Objectives:

  • Learn about the neuroscience of communication to discover why and how particular strategies work
  • Understand the definition of Patient Experience and Patient Experience Management
  • Examine the role of the team in providing an excellent Patient Experience
  • Implement strategies that produce exceptional Patient Experience
  • Recognize how mindful communication impacts team wellness and the delivery of outstanding care

Cancellation Policy (subject to change)

Registrants may cancel before 10 am EST, 7 calendar days prior to the course to receive a full refund. No refunds will be given after the cancellation deadline, please contact info@dcinstitute.ca to cancel.

Clinical training provided by guest speakers reflects their own view and not necessarily those of DC Institute.

Space is limited and registration is available on a first come, first serve basis.


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