Oral Health Group
Continuing Education

Patient Experience Management – Virtual Session

November 20, 2020
Virtual Session

The aim of this session is to help reduce the stress and anxiety inherent in providing healthcare. Understanding the neuroscience behind how we think and react helps us better understands ourselves, each other and our patients. Patient experience is defined as your patients’ conscious and subconscious perceptions with the services you provide and encompasses both clinical and general experiential constructs. Whether you have just started with your practice or you are already an established owner, this webinar will help you have a clearer understanding of how the patient views you, your office, your team, and the care they receive. In order to deliver the best service to your patients, you need to learn how to view the experience in your clinic through their eyes.

The Patient Experience Management webinar includes all best practices, to help you plan, design, and react to everyday patient interactions. It has the power to increase patient satisfaction, loyalty, and acceptance of your services so you can exceed patient expectations. This webinar will give you the tools for the implementation of a successful Patient Experience Program in your practice. Our goal is to strive to deliver the best experience possible for our patients while ensuring while being mindful of the health and well-being of the people who deliver it!



Website
https://www.dcinstitute.ca/site/blog/2020/09/16/virtual-patient-experience



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