Oral Health Group
Continuing Education

The Value of a Patient Experience Management Program in Your Practice

October 15, 2022

Seminar Topic: The Value of a Patient Experience Management Program in Your Practice

Speaker: Dr. Bruce Freeman

Course Description:

The aim of this presentation is to help reduce the stress and anxiety inherent in providing healthcare. Understanding the neuroscience behind how we think and react helps us better understands ourselves, each other and our patients. Patient experience is defined as your patients’ conscious and subconscious perceptions with the services you provide and encompasses both clinical and general experiential constructs. Whether you have just started with your practice or you are already an established owner, this full day event will help you have a clearer understanding of how the patient views you, your office and team, and the care they receive. In order to deliver the best service to your patients, you need to learn how to view their experience in your clinic through their eyes.

The Patient Experience Management full day event includes all best practices, to help you plan, design, and react to everyday patient interactions. It has the power to increase patient satisfaction, loyalty, and acceptance of your services so you can exceed patient expectations. This webinar will give you the tools for the implementation of a successful Patient Experience Program in your practice. Our goal is to strive to deliver the best experience possible for our patients while ensuring while being mindful of the health and well-being of the people who deliver it!

Audience: Dentists, Dental Hygienists, Dental Assistants, Practice Managers, Administrative Team

Key Learning Objectives:

At the end of the course, participants will be able to:

  • Evaluate those details that most practices overlook
  • Review the definition of Patient Experience and Patient Experience Management
  • Demonstrate the involvement of the team in providing an excellent Patient Experience
  • Engage in activities to practice the use of exceptional Patient Experience skills


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