Oral Health Group
Continuing Education

THE ULTIMATE PATIENT EXPERIENCE

September 07 - September 08, 2017
NEW TGNA TRAINING CENTRE 1391 Ontario St, Burlington, ON L7S 1G2

As dental health professionals, we share the common mission of providing the very best oral health care to our patients. This program will give you the tools to create a practice vision for offering the highest standards in service, leaving your patients delighted after every visit to your practice.
EDUCATIONAL OBJECTIVES:

• Identify how the stages in the Patient Experience Cycle contribute to a positive patient experience.
• Determine each team member’s role & responsibility in each stage of the Patient Experience Cycle based upon the “standards” outlined by the facilitator.
• Identify and implement clearly defined service standards



Website
http://tgnapracticemanagement.com/workshop_post/the-ultimate-patient-experience/



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