As dental health professionals, we share the common mission of providing the very best oral health care to our patients. This program will give you the tools to create a practice vision for offering the highest standards in service, leaving your patients delighted after every visit to your practice.
• Identify how the stages in the Patient Experience Cycle contribute to a positive patient experience.
• Determine each team member’s role & responsibility in each stage of the Patient Experience Cycle based upon the “standards” outlined by the facilitator.
• Identify and implement clearly defined service standards
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