Chairside Chats: A Word With…Dr. Naveen Verma

Dr. Naveen Verma 

Co-CEO of Brush Dental Clinics, Toronto, Ontario

How would you define or summarize your practice company philosophy?

Our company philosophy has always been that satisfaction and success come with providing our patients an excellent experience. The patient journey is paramount in our clinics, and we endeavour to make this a priority everyday. We believe that if we do our best for our patients everything else falls into place.

What is the one thing you know now that you wish you had known at the start of your career?

I first started out as an associate at a practice where I was the only dentist. I had no mentor to lean on for advice. Find a mentor who can guide you and teach you. The dental profession, and life in general, can be very challenging if you don’t have a mentor — or two — to share, learn, and grow with.

What are the two key qualities you look for in a new team member?

Desire and diligence. All our employees have a desire to be the best they can be, and we encourage personal and professional development to advance their knowledge, skills, and confidence. Always being diligent — and showing genuine patient care — makes our team better everyday and our patients are thankful for this.

What is the one piece of technology you could not work without?

My laptop. During the height of the pandemic, it was extremely difficult to connect with our clinic staff and doctors in person. We were forced to become more tech savvy with Zoom calls, Microsoft teams, reviewing x-rays and treatment plans remotely. My laptop has become an integral part of my everyday life — it keeps me connected.

What do you do to make sure you maintain a healthy work-life balance?

I am an early riser, so I get in a workout and read interesting books, magazines, and articles daily. I make it a point to block out time to spend with family and friends which is a blessing and keeps me grounded. I play soccer once a week which is a great outlet. At the end of the day, having balance makes me mentally stronger at work to be able to do my best for others.

What would you change about yourself if you could?

My competitive nature sometimes gets the best of me. I am learning that at times it’s okay to take a step back and be less demanding of myself. It is essential to recognize when you have done your best and given all you can.

What have you observed to be the biggest change to the dentistry profession since you began your career?

When we opened our first practice in 2006, we went straight to digital x-rays, software, and charting. It amazes me how fast our profession has progressed in the realm of technology. Digital technology continues to enhance our profession, making it more exciting than ever.

What profession, other than your own, would you like to attempt?

I would love to a be a high school sports coach. Teaching, mentoring, motivating, and leading a team to victory would be quite rewarding. Some of my greatest sports memories were playing on my high school teams with excellent coaches who helped me in many ways.

Dr. Naveen Verma graduated from the University of Waterloo with a BSc and BA degree. He went on to attend dental school at Boston University, earning his DMD in 2004, and completed a General Practice Residency (GPR) in 2005 at Sunnybrook Hospital. He is the Co-CEO of Brush Dental Clinics – a group of 17 successful dental clinics in the GTA.

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