January 31, 2019
by Laura Hatch
The one true statement that can be said about working at the front desk of a dental office is that no two days are alike. Regardless of how organized you think you are, how detailed your to-do list is or how amazing you feel ready to take on the day when you walk in, things get thrown at you all the time that can change any of that in a heartbeat. I know this is one of the biggest challenges the employees face at the front desk and I have been asked over and over for a check list or a daily duty outline to help address this challenge. The problem with either of those documents is each day is different and judgment calls must be made on the fly deciding what is a priority and what can wait.
There are always high-priority tasks that must be handled immediately. There are also tasks that need to be handled every day, every week and then some that can be on the “get to” list during a time when things slow down. Every office is different but I have created a general outline of how to prioritize the day and handle each task at appropriate intervals.
These tasks or when these issues arise, they take precedence over everything else until they are handled.
These tasks should be completed on a daily basis and should be squeezed in between or after the other higher priority issues listed above.
Weekly Tasks – These tasks need to be completed regularly but not necessarily on a certain day or time. These are perfect tasks to do when you have slower day or time period during the day.
This list is not all inclusive but should serve as a general overview and help you begin to think about how to structure your day and week. This is a judgement call so be sure to place the highest priority on today, then tomorrow, and finally the next day and always place the highest priority on your patients and their care.
About the Author
Laura Hatch is known internationally as the Leader in Dental Front Office Solutions and Training. A keynote speaker, author, and coach, Laura is best known as the founder of Front Office Rocks™, a virtual training platform for dental teams. Using her unique style and interactive delivery methods, Laura loves to help dental teams learn the systems and methods to achieve unprecedented results.
RELATED ARTICLE: Developing Yourself; What Does It Mean To Develop A Learning Strategy?
Your email address will not be published. Required fields are marked *
Save my name, email, and website in this browser for the next time I comment.