June 1, 2003
by Dental Practice Management
Dr. Ellen Dayan had a clear vision of her dental office from the beginning: soft lighting, mellow music and an inviting fireplace create a soothing ambiance as you enter the welcome area, where you are invited to enjoy herbal tea or a flavoured coffee from the refreshment centre. Gleaming hardwood floors and warm dcor give you an immediate sense of serenity.
Occupying less than 900-sq-ft on the 7th floor of the Yonge-Eglinton Centre in Toronto, Dr. Dayan’s office is intentionally designed to provide complete dental services to fewer clients. It features a private consultation area, sterilization centre, laboratory and staff kitchen and washroom, but only two dental operatories. As well, it follows a front-deskless concept. All administrative tasks are completed by team members in the business area to facilitate communication and, of course, confidentiality.
Although not the primary aim, Dr. Dayan has introduced select “spa” services during dental procedures. Clients can enjoy paraffin wax treatment for their hands or a relaxing hand/foot massage.
Computers networked with both digital radiography and photography play an essential role in education and client involvement, a central theme in Dr. Dayan’s mission. Streamlined technology allows creation of individualized client brochures, outlining diagnosis and treatment recommendations as well as information on procedures and alternatives.
Dr. Dayan credits the realization of her vision to the support she received from her team: Angela and Doris, practice coach Sandy Aldebert, Jan Mok of J.E.S. Design, Bender & Kid Contractors, Bob Hope of Autopia Computer Products and Joe Clumpus of Ash Temple.