Do Not Let Your Patient Experience Go on Holiday
Best practices from the industry that knows hospitality best Before we know it, spring break will be in the rearview mirror, and we will be … more
Patient Experience
Does Your Patient Know What You Just Said?
Our job is to educate our patients regarding their dental needs and provide for their wants. Like any relationship, communication is critical for building understanding. … more
The Patient Experience
Nowadays, we are providing more than dental appointments, we are providing patient experiences. The patient experience is more than a buzzword. It has been proven … more
Improving the Client Experience
What do you think of when you hear the words “client experience”? The client experience is defined in various ways, but a simple way to … more
Weekly Wisdom: The Patient Experience
In this episode of Weekly Wisdom, Dr. Ramez Salti discusses how to craft the best patient experience. Subscribe to Oral Health’s weekly … more
True Success, Giving Back.
In my personal and professional journey throughout of my life, I have discovered that giving back is the ultimate sign of true success. And in … more
Client Experience in Oral Healthcare is the Doorway into Better Wellness
By occupation a dental hygienist, I see myself as the natural link between healthcare in its traditional understanding, and the ever-expanding sector – or industry … more
Virtual Treatment Planning: 5 Tips for Providing a Convenient & Secure Patient Experience
In a (post) pandemic world, where the population is more aware of the risks of airborne transmission and “work from anywhere” has become de rigueur, … more
How You as a Hygienist Can Improve the Patient Experience
Dental hygienists are a key part in ensuring that patients are satisfied with their visit at the dental practice. As a hygienist, you not only … more
7 Key Distinctions That Enhance the Patient Experience and Increase Case Acceptance
There are seven key distinctions that set the bar for consistently delivering an ideal new patient experience and increasing satisfaction, retention, and referrals. Making a … more
The Hygienist’s Pivotal Role in the Patient Experience
The hygienist plays such an integral role in the overall success of our relationship with our patients. From the work we provide directly with the … more
How To Craft The Perfect Re-Care Program
In the world of dental hygiene, we commonly refer to routine follow up exams with patients as ‘recall’ appointments. More appropriately, these can be considered … more
Leveraging New Technologies To Enhance Patient Experience And Increase Patient Retention
The dental patients we once knew are a thing of the past – much like your old flip phone. Today’s patients are tech savvy, well … more
Smile! Your Patients Are Watching You
In the day-to-day rush and routine of running a dental practice it can be difficult to pause and appreciate the value your staff bring not … more
Steps to Providing a Positive Patient Experience
Bruce Freeman, Orthodontist and Staff Clinician, Facial Pain Unit at Mount Sinai Hospital goes through multiple steps and strategies for ensuring that you and your … more
Sentiment Analysis as a Unique ‘Smile Improvement’ Technology for Dentists
For dentists, advanced technology means using the latest treatment tools, such as digital X-rays, diode lasers, CAD/CAM, etc., but something like Artificial Intelligence (AI) as … more
“I Don’t Know What My Competitors Charge”
Stay on top of the competition. A good place to start is to know who and where your competition is, yet 17.4 per cent of … more