In this episode of Weekly Wisdom, Dr. Ramez Salti discusses how to craft the best patient experience. Subscribe to Oral Health’s weekly e-newsletter to have the latest episode delivered straight to your inbox every week!
In my personal and professional journey throughout of my life, I have discovered that giving back is the ultimate sign of true success. And in today’s world, we need to remember that we are all connected, in many ways. We…
By occupation a dental hygienist, I see myself as the natural link between healthcare in its traditional understanding, and the ever-expanding sector – or industry – of wellness. This link embodies the multiple dimensions and nuances shaping the profile of…
In a (post) pandemic world, where the population is more aware of the risks of airborne transmission and “work from anywhere” has become de rigueur, some patients will avoid commuting to the dental practice as often. But that doesn’t mean…
Dental hygienists are a key part in ensuring that patients are satisfied with their visit at the dental practice. As a hygienist, you not only assist your patients with their oral hygiene, you also are responsible for helping educate them…
There are seven key distinctions that set the bar for consistently delivering an ideal new patient experience and increasing satisfaction, retention, and referrals. Making a “distinction” involves refining one’s thinking. Dentists are good at making clinical distinctions. For example, recognizing…
The hygienist plays such an integral role in the overall success of our relationship with our patients. From the work we provide directly with the patient, to the role we as hygienists play in passing the baton of goodwill to…
In the world of dental hygiene, we commonly refer to routine follow up exams with patients as ‘recall’ appointments. More appropriately, these can be considered re-care exams, as our patients aren’t recalled per se, rather compassionately re-cared for through the…
The dental patients we once knew are a thing of the past – much like your old flip phone. Today’s patients are tech savvy, well educated and likely to have researched all of their symptoms and dental treatments prior to…
In the day-to-day rush and routine of running a dental practice it can be difficult to pause and appreciate the value your staff bring not only to your office, but your patients’ experiences. We recently surveyed 1,000 dental patients from…
Bruce Freeman, Orthodontist and Staff Clinician, Facial Pain Unit at Mount Sinai Hospital goes through multiple steps and strategies for ensuring that you and your team are creating a great visit for every patient, every time.
For dentists, advanced technology means using the latest treatment tools, such as digital X-rays, diode lasers, CAD/CAM, etc., but something like Artificial Intelligence (AI) as a practice assistant, I bet most of us never gave much thought to the idea.…
Stay on top of the competition. A good place to start is to know who and where your competition is, yet 17.4 per cent of Canadian dentists* don’t know how their fees compare to other dentists in their area. While…
View Print Edition
View Digital Edition
View Special Edition