May 6, 2020
by Paul H. Korne
“The task of making choices in how we will equip our offices and arm our staff to deal with the coronavirus is fraught with uncertainty. This is made especially cogent given that scientists do not yet understand the true character of this pathogen.
According to Daniel Kahneman in his seminal book ‘Thinking, Fast and Slow,’ “an unbiased appreciation of uncertainty is a cornerstone of rationality – but it is not what people and organizations want. Extreme uncertainty is paralyzing under dangerous circumstances, and the admission that one is merely guessing is especially unacceptable when the stakes are high. Acting on pretend knowledge is often the preferred solution.” And in this period of uncertainty, dentists appear to be making a series of unsubstantiated decisions.”
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