March 29, 2018
by Dave Bohman, 16 WNEP
Most people don’t like going to the dentist to begin with but this letter dated nine days ago appears to warn parents that if they don’t make a dental appointment for their children soon, they could get a visit from a Children and Youth investigator.
In a letter addressed to ‘Dear Parent’ Smiles 4 Keeps writes, “Failure to bring your child for dental care is considered neglect. Smiles 4 Keeps has not reported your child’s outstanding dental treatment as of yet.”
“It’s highly unethical,” said Dr. Rich Grossman.
To view the full story, please click here.
Here’s a little back story…
In late December, I had the kids at the dentist office. I went to the counter to schedule fillings for both of the kids.
The clerk said that an appt could be made for on child, on say, Friday, and the other the next Thursday (or something like that). I told the clerk that would not work for me and that I need to have the children scheduled on the same day. The clerk refused, citing policy…which she explained…
The policy is in place because sometimes when siblings are scheduled on the same day, and one gets sick, the parent will cancel all of the appts.
(( On Smiles4keeps Facebook page they respond to my post and deny that this is policy by saying that they do everything to accommodate families. This is an outright lie. ))
I told the clerk (while standing with my children in their office!!!) that I disagreed with their policy and that I would be seeking care elsewhere.
Last weekend, I received *this* letter, insisting I give them our PRIVATE information else they’ll report us.
I assure you, my children are healthy, clean, and well cared for.
If you came to the conclusion that they were protecting my child by sending this letter to me and I must not be tending to my business… you would be wrong, and that’s yet another reason why this letter is a problem.
I did NOT miss an appt. As a matter of fact, I had been in their practice with my kids TWICE since November. I notified S4K IN PERSON that I would be seeking dental care elsewhere. I have not received a single text, not one “friendly reminders” in the USMail or email, and certainly not a voicemail. They are strong arming the community veiled by the well meaning PA Act 31…which has nothing to do with the parent.
The letter itself is NOT mandated.The language in the letter teeters on FRAUD and EXTORTION. Those are real crimes.
If you are a dentist or hygienist, I bring this to your attention because this is YOUR PROFESSION. Someone in your corner is speaking on behalf of the industry and it is going to affect you. It affects how people feel about dentists and, if bad enough, all confidence will be lost.
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