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New Study Shows Impact of Mask Wearing on Patient Trust and Perception of Surgeons

March 16, 2021
by UNC School of Medicine


A first-of-its-kind study out today in JAMA Surgery suggests that patients have a more difficult time understanding and building trust with their surgeons when they cannot see the surgeon’s entire face due to masking requirements. These findings have major implications for not only how surgeons are viewed and rated by their patients, but also how well a patient does during and after a surgical procedure.

“At beginning of pandemic I had a patient say, ‘Dr. Kapadia, it’s odd you’ve taken out a big part of my colon and I don’t even know what you look like,’” Muneera Kapadia, MD, the study’s senior author said. “It made me realize we don’t have much information on how masks are effecting surgeon-patient communication and relationships.”

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