As legal counsel for dentists, we are routinely asked questions about the complaints process before the Royal College of Dental Surgeons of Ontario (“RCDSO”).
Although the regulatory framework governing complaint matters is quite extensive, the following is the essential information that dentists need to know.
Role of the RCDSO
At the outset, it is imperative that dentists recognize that the mandate of the RCDSO is to protect the public by ensuring that dentists act in accordance with established legislation, standards of practice and codes of ethics. This public protection mandate underlies all actions taken by the RCDSO.
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