Certification acknowledges company’s commitment to quality in all areas of customer satisfaction
Leading dental equipment manufacturer NSK Dental LLC, which has established a worldwide reputation for the quality of its manufacturing, today announced that it has received ISO 13485 certification for its North American distribution and repair services. This certificate applies specifically to medical device manufacturers.
“Many companies think of quality only in the context of the products they manufacture, but at NSK we realize that our customers also need us to provide exceptional quality in how we deliver our products to them,” said Rob Gochoel, Director of Sales and Marketing for NSK Dental. “And when a NSK product needs service attention, our customers need to know they can count on our ability to restore it to excellent working condition on a timely basis.”
According to Jeremy King, NSK Quality Assurance Manager, this latest ISO certification reflects the company’s unwavering customer focus. “Every member of the NSK Dental Team took part in the certification process,” he said. “Our success is a result of the total commitment to world class customer service and quality repair support demonstrated by every employee of NSK, from our junior associates to the most senior executive.”
Terry Cluff, Head of Global Med Tech Marketing at BSI commented: “Gaining certification to ISO 13485 is a credit to everyone at NSK and clearly demonstrates their ongoing commitment to providing a high level of customer service and quality repair support. The team should be proud of the hard work that has gone into implementing a system that enables them to put customers first.”
NSK Dental products are distributed in the United States by a network comprising ten respected dealers: Atlanta Dental, Benco Dental, Burkhart Dental, Dental Health Products, Goetze Dental, Henry Schein Dental, Midwest Dental, Nashville Dental, Patterson Dental and Pearson Dental.
About NSK Dental
Founded in 1984 and based in suburban Chicago, NSK Dental LLC is a leading manufacturer of turbines, contra-angles, micromotors, tooth polishing systems, and surgical and endodontic handpieces in the North American dental marketplace. The company’s products are available for sale through leading dental distributors. NSK Dental’s parent company, Japan-based NSK Inc., has manufactured a wide variety of dental products utilizing core ultra high-speed rotational technologies since 1930. In recent years, NSK Inc. has expanded its business by applying its core technologies to the industrial and medical surgical markets. The mission of the company, which does business in over 130 countries: to make contributions to the health and peace of the global community through manufacturing high quality products and foster friendships with people worldwide.
Additional information about NSK Dental can be found at www.nskdental.com.