Dentsply Sirona treatment centers must meet the needs of different users all around the world. In order to achieve an in-depth understanding of these needs and use them as the basis for further development, the company invited 33 selected users from 18 countries to an exclusive event in Bensheim. It provided the experts for, the first time, with a special platform to exchange experiences and opinions, both with Dentsply Sirona and each other.
At Dentsply Sirona, the definition of quality comprises the designing of products according to users’ wishes and needs, which may differ from country to country. This is why international dentists are becoming increasingly involved in product development processes. “Listening” was therefore the motto of the first global Key User Summit, a three-day symposium for selected users of Dentsply Sirona treatment centers. From May 30 to June 1, the 33 dentists met at the German production site in Bensheim for an attractive program that included exchanging experiences, further development and training.
An important aspect of the symposium was working in ergonomic treatment positions. Thomas Senghaas, a dentist from Hamburg, clearly demonstrated how the new generation of treatment centers can support dentists while they work. “Up to now, I was not aware of these ergonomic training courses, so this was very valuable input for me,” said Dr. Michael Parchewsky from Calgary (Canada). The range of topics also included brief seminars on integration, the digital workflow and infection control as well as an entertaining coaching presentation on communicating with colleagues and patients given by prominent keynote speaker Georg Wawschinek from Vienna.
“It is important for us to understand the details of the clinical challenges dentists face,” summarized Mariangela Di Nato, product manager for Treatment Centers and organizer of the first summit. “This is why talking to dentists from different countries is so important because this is the only way we can develop products that make dental treatments better, faster and safer.”
Important exchange of experiences among users
The participants were equally enthusiastic. Dr. Sun Rui Hong from China said, “The dental world was so small for us and now it has become much bigger. It is vital to exchange experiences with colleagues as this results in a far better understanding of how we can make the best use of our Dentsply Sirona equipment.” All of the participants praised the sense of community; Rui Hong called it “a new family.”
Dentsply Sirona provided the high-quality and extensive transfer of knowledge. The participants gained practical insights into the treatment center creation process during a tour of the Dentsply Sirona production halls. The guests from around the world also enjoyed a tour of the historical city of Heidelberg, including a visit to the castle.
About Dentsply Sirona
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. As The Dental Solutions Company, Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dentistry. Dentsply Sirona’s global headquarters is located in York, Pennsylvania, and the international headquarters is based in Salzburg, Austria. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.