April 12, 2021 Feature Cosmetic DentistryDental TechnologyOral Health

Optimizing Communication Using Digital and Analog Technology with Monolithic Restorative Solutions

by Pinhas Adar, MDT, CDT

The speed of advancement in the world of digital technology has made a tremendous impact in dentistry. The way we look at this advancement is quite important. With the influx of artificial intelligence powered robots, robots may perhaps augment humans…

February 3, 2021 News BlogsPractice management

Don’t Leave Patient Prep to Dr. Google

by Charles Sutera, DMD, FAGD

As dental practitioners, root canals, dental surgery, and other procedures are so commonplace we may forget that for most patients, they are a first-time experience. But the success of any procedure depends at least in part on the patient—how well…

January 29, 2021 Feature EditorialOral Health OfficePractice management

My Way or the Highway!

by Judy Kay Mausolf, Speaker, Author, and Dental Culture Specialist

Our relationships in life are the result of how well we communicate and collaborate personally and professionally. When we communicate openly, positively and effectively, we inspire connections and build sincere, strong, sustaining relationships. What often sabotages successful relationships is our…

December 14, 2020 Feature Data Driven DentistryOHGdataPractice management

Data Driven Dentistry: 2020 Round-Up!

by Oral Health

Loyalty Builds Your Practice Our survey results show that the main reason patients remain loyal to their dentist is because they trust them. This proves just how important it is to build strong relationships with patients. The best way to…

November 16, 2020 News BlogsMarketing strategiesPractice managementSearch engineWebsites

5 Website Features Every Dental Practice Needs

by Sammi Dittloff, NexHealth

Whether you’re building out your dental practice’s website for the first time or undergoing a redesign, there are certain things you should keep in mind before you hit “Publish.” From elements on your homepage to your blog content, this article…

November 9, 2020 News BlogsDentistryPractice management

Start From The Inside – Common Internal Communication Problems In Dental Practices That Influence Patients

by Derek Jones, VP Enterprise Strategy, Americas

An effective communication system is key to positive patient experiences and a more productive environment for healthcare practices. Prompt medical delivery services or quality treatment of patients are significant determinants in whether a healthcare practice succeeds or fails. Additionally, patients…

July 31, 2020 Feature Marketing strategiesOral Health OfficePractice management

Developing a Post-Pandemic Marketing Plan

by Naren Arulrajah, Ekwa Marketing

As the COVID-19 curve flattens, communities across North America are cautiously lifting restrictions, and health services are among the first to resume in most regions. Odds are, your dental practice recently reopened, or you are preparing to do so soon.…

July 1, 2020 News BlogsCommunity outreachMarketing strategiesPractice Management

How to Improve Dental Patient Experience with Text Message Marketing

by Alexa Lemzy, TextMagic

SMS marketing could be the vital ingredient you need to optimize your dental patient experience. According to a study by The Daily Egg, the rate at which people open branded text messages is a whopping 98%. This is a glaring…

June 8, 2020 Feature Community outreachData Driven DentistryOHGdataPractice managementWebsites

How to Communicate Treatment Plans to Patients

by Oral Health

There are many reasons for patients to deny treatment acceptance, ranging from cost, time or simply a lack of understanding. Over 50% of patients have said they would be more likely to agree to treatment if their dentist was able…

April 15, 2020 News Blogs

4 Ways to Improve Your Dental Office Communication with Patients

by Mary Jones

The importance of soft skills Research indicates that a professional’s soft skills have a direct impact on creating a patient’s impression of the care and facilities that are provided. Additionally, communication strengthens the amount of trust put in the dentist…

September 10, 2019 Feature Data Driven DentistryOHGdata

Communication Is Key, If You Know How

by Oral Health

It should be no surprise to you that the phone in your practice is one of the most important pieces of technology to have. After all, that is how nearly ¾ of patients first contact a dental practice, plus returning…

May 29, 2019 Feature Oral Health OfficePractice Management

Addressing Your Mean Team

by Sue Jeffries, RDH, BSDH

Has your “dream team” become a “mean team”? If so, why should you care? Beginning with the obvious, the cohesiveness of your team drives efficiency, staff and patient retention, as well as profitability. If you have a known bully on…

July 30, 2018 Feature Oral Health OfficePatient education

Paid Patient-Centred Care, Soft Skills and Good Business

by Julian Perez, Director, Regulatory Compliance, dentalcorp

Health care administration has evolved drastically in the last generation, and the expectations about how health care providers communicate with patients ranks among the biggest of these changes. Numerous studies have shown that patient satisfaction depends upon the attitude that…

July 3, 2018 Feature Oral HealthProduct Report

Communicating Oral Appliance Hygiene

by Lorin Berland, DDS

Oral appliance homecare has a major impact on continuing compliance, treatment success, and the patient’s overall experience with the process. Individuals utilizing dentures, sleep devices, retainers, aligners and mouth guards are at a significantly greater risk of developing oral infections.…

April 2, 2018 Feature Cosmetic / AestheticOral Health

Communication: The Key to Esthetic Success

by Adamo Notarantonio, DDS, FICOI, AAACD

Communication is defined as the imparting or exchanging of information or news; means of connection between people or places, in particular. There is no doubt that communication plays a vital role in human life. It not only helps to facilitate…

June 5, 2017 Feature EditorialOral Surgery

Editorial: Complications & Communication

by Bruce R. Pynn, BSc, MSc, DDS, FRCD(C)

As I gathered the submissions to this month’s Oral Surgery issue, I could not help but notice that most of the papers submitted dealt with complications following extractions or a related procedure. I did a search of the world literature…

February 16, 2017 Feature Dental HygienePublic Relations - Patient Care

The Right Question

by Debra Engelhardt Nash

“How’s your dog?” “What’s new with the kids?” “Are there any changes in your health history?” These are typical and appropriate questions to ask patients during their recare visit.Advertisement But there is one question that sometimes isn’t asked that should…

February 15, 2017 News BlogsPatient ManagementTreatment planning

3 Steps to Lead You Towards Case Acceptance

by TGNA

The success of a dental practice is completely dependent on how effective the team is in influencing patients to say “yes” to recommended care.  It doesn’t matter how excellent all other aspects of the practice are, if the patient doesn’t…

October 18, 2016 Feature Oral HealthOral SurgeryPatient ManagementPeriodontics

Careful Communication Cuts the Cost of Complications

by Peter C. Fritz, BSc, DDS, FRCD(C), PhD (Perio), MBA, Certified Specialist in Periodontics; Assunta Piccini, CDAII; Stephanie Klok, BA, RDH

A 72-year-old female patient was referred to our office by her physician with the chief concern of a large granuloma on her lower lip. The patient had a medical history positive for hypertension, thyroid disease, hypercholesterolemia, osteopenia, sinusitis and eczema.…

August 23, 2016 Feature Dental CareDental HygieneDental Office

Back To Basics: Listening Skills On The Phone

by Larry M. Guzzardo

Dentistry is part art, part science, but all about people. In dental school, the people part of the equation was overlooked, and it takes a number of years in practice to realize its importance. Dentistry is a service business, and…