For our corporate brothers in arms – early New Year’s resolution
From the Harvard Business Review – to be extrapolated For decades the mystery shopper was the main way retailers assessed operations from a customer’s point of view. … more
From the Harvard Business Review – to be extrapolated For decades the mystery shopper was the main way retailers assessed operations from a customer’s point of view. … more
The Customer’s Point of View ANALYSIS BY: Linda McIntosh Introduction How often do we contact customer support thinking that our problems/frustrations are going to be … more