Call Intelligence
As the marketer of a Canadian dental practice, you naturally want to know why prospective patients call. However, this information doesn’t quite go far enough. … more
Practice Management
Empowerment + Teamwork = GOLD
As I sit at my desk writing this month’s editorial, I can’t help but be slightly distracted by the 2018 Winter Olympics and keeping an … more
5 Things to Do If Your Practice Receives a Negative Review
When you put so much work into making your patients happy, it can be a shock to get an unfavorable online review. Having a plan … more
The Song of Leadership
Lessons in leadership show up in unlikely places. As the mother of two rough and tumble boys, one of life’s greatest gifts was unexpectedly having … more
The Magic of Effective Communication
“I’m sorry… we have not received your claim.” “Why did I get a statement? I have already paid your office my co-payment!” Ah, the wonderful … more
Getting More Than We Gave: DMC LLP’s 2017 Jamaica Dental Outreach Trip
Do you recall the best 10 days of 2017? I do. Mine go something like this: The Best Ten Days of Twenty-Seventeen Started With Strangers, … more
The Dreaded “C” Word in Practice Management
Cancellations are a major issue for those who own dental practices. Dentists frequently ask for advice about reducing downtime in hygiene schedules, often seeking strategies to … more
Dental Chain Pays $24 Million After False Billing Charges
The national pediatric dental chain Kool Smiles and an affiliated business have agreed to pay $24 million to settle claims that they fraudulently billed Medicaid programs … more
Dentsply Sirona World 2017 Selling Out Fast
Only a limited number of registrations remain for Dentsply Sirona World in Las Vegas. With tracks including Business and Practice Management, CEREC®, Imaging, Restorative, Endodontic, … more
Creating a Culture of Patient Education in Your Practice
Patient education is fundamental in raising treatment acceptance rates and improving your marketing, but many dentists don’t take full advantage of the patient education resources … more
Decreasing Hygiene Downtime
Continuing with our “I just want to be a dentist” series, downtime in the schedule is a burning issue for almost every practice. Addressing the … more
Control Plans for Bloodborne Exposures Aren’t Common in Dental Offices
Twenty-eight percent of private dental practices have not fulfilled OSHA’s requirement for a written, site-specific bloodborne pathogens exposure control plan, according to the results of … more
Carestream Names New General Manager of Practice Management Software
Carestream Dental is pleased to announce that Satish Hemachandran has accepted the position of general manager of its practice management software business. In this role, … more
Carestream to Sell Dental Digital Business
Carestream, working with its parent company, Onex Corporation (TSX: ONEX), has entered into an agreement to sell its dental digital business to funds managed by … more
How to Engage With a New Patient at Your Dental Office
Sometimes a new patient may decide to make an exploratory visit to your dental office for an initial consultation. This is more likely to happen … more
CS Boost Lets Dentists Manage Practice, Patients from Anywhere
Doctors are always looking for a boost, whether it’s a boost to their practice performance, patient satisfaction or their efficiency. Now, with CS Boost, doctors … more
Forward to the Past: Dentistry in the Information Age
A Crisis of Trust In a Gallup poll taken in November 2012, Americans were asked to rate service providers, including dentists, on ethical standards and … more
Compliance Begins When Patients Walk in the Door
The first touch-point for patients is the reception area and it is critical to make a positive and lasting impression. Patients expect a dental office … more
Let’s Mix It Up To Attract New Patients
Marketing your practice well requires the right marketing mix … it takes hard work, innovative, thoughtful ideas and consistent effort. Over the upcoming weeks, I … more
How Efficient Is Your Scheduling?
Once your patient has accepted their recommended treatment plan and has signed a financial agreement, the scheduling of their treatment may begin. One of the … more