May 20, 2011 News Cloud computingTrends in Dental Education

Apple’s Cloud Strategy: 10 Signs Apple Is Serious About The Cloud

by ken

I freely admit it; in my next life, I want to come back as Steve Jobs. I wear a single uniform of black T’s, jeans and sneakers daily, granted I change my underwear and socks, but I have an obsessive…

April 15, 2011 News General News

Obama aims to fight identity theft with new online ID plan

by ken

Many dentists purchase sundries online to accrue points for rewards programs; this article in particular is something that OUR government should pursue aggressively. In an attempt to better fortify the security of online transactions, the Obama administration today revealed a new online…

April 8, 2011 News Community outreachPractice managementSocial networkingTrends in Dental Education

Ignore an obvious trend at your peril!!!

by ken

Copy genius – it reads faster and in this sound byte era enacts greater impact than “if I see further, it’s because I stand on the shoulders of giants.”  A few years back, it became apparent to those of us…

January 13, 2011 News Practice managementPreventive Dentistry

What’s all this blather about retreading patients – oh, recare!!! sorry..

by ken

by Debbie Seidel-Bittke Preventive Care Appointments = Lifeline Image by Getty Images via @daylife One system in the dental office, which is often overlooked, is the dental hygiene departments’ recare system. It works best when the office doesn’t need to…

May 25, 2010 News Practice management

Excellence through Customer Experience Management

by ken

The Customer’s Point of View ANALYSIS BY: Linda McIntosh Introduction How often do we contact customer support thinking that our problems/frustrations are going to be solved only to realize it has only just begun? We’ve all been there. When we…