Oral Health Group

Study of Ontario’s Dental Complaints Highlights Importance of Communication in Addition to Clinical Care

December 3, 2019
by University of Toronto

A groundbreaking study of complaints made to the Royal College of Dental Surgeons of Ontario (RCDSO) over an 11-year period is yielding new insights into perceptions surrounding oral health-care professionals and their standard of care.

The nearly two-year study, led by researchers from the University of Toronto, looked at complaints made to the RCDSO – the regulatory and licensing body governing dentists and their standards of practice – between 2007 and 2017.

Among the findings: There were as many complaints about patient interaction and interpersonal skills there were about clinical outcomes, errors and safety. The lowest number of complaints, by contrast, were focused on areas like management and access to care.

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