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Teledentistry Found to Increase Patient’s Access to Dental Services


February 1, 2017
by University at Albany

Teledentistry is emerging as a practical solution for patients living in rural areas, according to a new report by researchers at the University at Albany.

The Oral Health Workforce Research Center (OHWRC) at the Center for Health Workforce Studies (CHWS) recently published “Case Studies of 6 Teledentistry Programs: Strategies to Increase Access to General and Specialty Dental Services,” summarizing findings from a study of oral health providers on their use of teledentisty services.

As a means to improve access to oral health services in areas with inadequate availability of general and specialty dental care, teledentistry can provide critical services where gaps currently exist, especially for treatment planning and specialty consultations.

Concerns about limited access to oral health services for underserved populations are prompting providers to adopt innovative service delivery strategies to meet the needs of those with access barriers. This is especially true in rural areas, where there are limited oral health providers, higher percentages of elderly people, high rates of poverty, and low rates of dental insurance.

“Efforts to expand access to dental services, particularly in underserved communities, is increasing interest in the use of teledentisty,” said Margaret Langelier, OHWRC Deputy Director who led this study. “It is important to better understand the teledentistry applications that providers are using, their impacts, and the barriers and facilitators of their use.”

Teledentistry utilizes information technology and telecommunications such as video conferencing for dental care, consultation, and education. Case study participants identified the benefits of teledentistry, including allowing them to conduct oral health assessments, determine treatment needs, educate patients about treatment options, and offer appropriate referrals.