The holiday season, while filled with festivities, often brings unique stressors that can affect both dental professionals and their patients. For providers, the increased demand for appointments before the year’s end can lead to longer hours, fatigue, and heightened stress. At the same time, patients may grapple with financial pressures, or feelings of loneliness and anxiety, which can complicate their overall health and dental experience.
In addition to the practical challenges, the emotional weight of the holidays can exacerbate existing mental health issues. Many individuals experience heightened levels of stress, anxiety, and depression during this time of year. Dental professionals, too, can face the effects of compassion fatigue, which occurs when the emotional demands of caregiving overwhelm their ability to empathize. Similarly, patients may struggle with seasonal affective disorder (SAD) or feelings of loss and isolation, making routine dental visits more emotionally charged.
The importance of empathy in practice
Empathy is essential in fostering strong patient-provider relationships, particularly during stressful times. Dental professionals should recognize the emotional and mental burdens that both patients and colleagues may be carrying. Supporting staff by promoting self-care, encouraging work-life balance, and offering flexible schedules can help mitigate burnout. In the same way, empathetic communication with patients can improve their overall experience and alleviate some of the emotional strain they may be feeling.
Identifying signs of distress
It is critical to be mindful of the signs of mental distress, especially during the holiday season. Patients may show signs of increased anxiety, irritability, or difficulty engaging during appointments, all of which can indicate emotional struggles. Dental professionals and staff, too, may exhibit signs of burnout or emotional fatigue, such as mood changes, withdrawal, or physical exhaustion. By remaining aware of these signals, practices can create a supportive and understanding environment for both staff and patients.
Developing a mental health support plan
Dental practices should have protocols in place to address mental health concerns. This could include maintaining a list of mental health referral resources and training staff to recognize and appropriately respond to emotional crises. Having these systems in place ensures that patients and team members receive the support they need, particularly in moments of crisis, such as when someone expresses severe emotional distress or thoughts of self-harm.
Creating a compassionate culture
The holiday season provides an opportunity for dental teams to foster an environment of empathy and support. Simple acts of kindness, open communication, and emotional support can go a long way in easing the stresses of this time of year. By prioritizing both the mental health of their staff and the well-being of their patients, dental practices can create a positive, compassionate atmosphere that benefits everyone involved.
Dental professionals have a unique opportunity to provide not only clinical care but also emotional support to their patients and colleagues during the holidays. By leading with empathy and creating a culture of understanding, practices can help make the holiday season a little less stressful for all.
References
- Naslund, J. A., & Kousoulis, A. A. (2021). Prioritizing the mental health and well-being of healthcare workers: An urgent global public health priority. Frontiers in Public Health. https://www.frontiersin.org/journals/public-health/articles/10.3389/fpubh.2021.679397/full
- Melvin, C. S. (2015). Historical review in understanding burnout and compassion fatigue. Journal of Hospice & Palliative Nursing. https://journals.lww.com/jhpn/abstract/2015/02000/historical_review_in_understanding_burnout,.12.aspx
- Hofmeyer, A., Taylor, R., & Kennedy, K. (2020). Fostering compassion and reducing burnout. Nurse Education Today. https://www.sciencedirect.com/science/article/pii/S0260691720306717
About the Author
Leah Hargrove has a decade of experience working as a dental hygienist in both DSO and private practice settings. Her personal experiences with loss have deeply motivated her to promote mental health awareness within the dental community. Leah is committed to advocating for routine mental health screenings during dental visits to ensure comprehensive patient care. If you’re interested in learning more about Leah’s work or connecting with her, you can reach out via email at ldhtherdh@gmail.com or follow her on Instagram @ldhtherdh.
