325,000 federal retirees saw their dental plan switch to Canada Life. (iStock)
Some federal pensioners faced issues, including denied medications, 16 months after their health insurance switched from Sun Life to Canada Life.
Now, as Canada Life takes over the Pensioners’ Dental Services Plan (PDSP) for 325,000 federal retirees on Nov. 1, the Treasury Board Secretariat, a federal body that manages government spending, has promised “smooth continuity,” CBC reported Wednesday.
“In the first week of service, over 75,000 claims have been paid, and over 15,000 calls answered with an average wait time of seven seconds,” Canada Life wrote in an email to CBC, adding, “We’ll remain focused on supporting members to ensure the smooth continuity of dental care benefits.”
