May 29, 2011
Title has nothing to do with the entry, just curious to see who’s reading.
Q&A talks about issues in the management of a dental practice with Peter Gopal, president of Visionary Management, a dental practice management consulting firm based in Pennsylvania. He is a graduate of the Wharton Management Program.
Q: You recently hosted a seminar on dental practice management that promised to reduce canceled appointments by 25 to 50 percent. Are missed appointments really that high?
A: Many dental offices suffer two or three appointment cancels or no-shows a day,some even more. It is a pervasive problem in the industry. The number one cost in running a dental practice is labor (i.e.,payroll). The second highest cost is usually the cost of broken appointments. The time
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lost is irretrievable and the office continues to bear the payroll costs as well as the fixed costs to keep the office open such as rent and electricity.