May 20, 2020
Dental teams across the nation have been at home and out of work. At first, many took this time to re-group, re-think and re-charge. However, anxiety and nervousness have settled in as many questions go unanswered. What will the industry look like when we re-open? Will I be working the same hours? Will I be at the same rate of pay? Will I even have a job? Or for those who have re-opened, we are not that busy so will I still be needed? We are swamped with patients, but will it soon come to an end?
Many team members have developed new skills and even new outlooks as to what they consider important. Some may appreciate more work-life balance, or a less stressful and slower paced environment.
Contrary to this, as an owner and doctor you may have been busy with calling landlords, bank representatives, cancelling monthly services, managing emergency calls, patient correspondences, assisting with re-scheduling and now busy with re-opening processes and implementing new guidelines.
As your team took the time to re-ignite themselves, they are now looking to you as their leader to see what you have done. What they are looking for, and what they consider the single best thing you could have done during this time … is to think about them. Simply put, did you take the time to think about how your team operates on a day to day basis. Are they eﬃcient at what they do. Can they be more eﬃcient. Can tasks be made simpler. Can there be less stress in the environment. Can you do one simple thing to improve their day to day lives.
If you can package all their questions into one, what would your answer to them be? Find out what your answer is and be prepared to present it to them before they ask the question.
By supporting your team, they will support you.
About the Author
ClinchCM – Simple, Aﬀordable and Powerful tools to help dentists and their teams improve the performance and value of their dental practice. Transform The Way You Practice! www.clinchcm.com
Re-ignition is starting the same thing over. Not sure the “same thing over” is what you need to be successful in the future. Other skill-sets and personality traits might be needed more than certain technical skills. The context has changed, and context is decisive. One aspect of this contextual change will not only be your office, with your PPE, your Pulse Oximeter, your Mr. Thirsty, new patient protocols but what also will be different are the patients themselves.
Re-ignite is also metaphorical for re-burning or re-starting the fire within. If team cohesiveness does not exist it truly won’t matter how many patients come through the door. Take care of the team that will take care of the patients. Then your practice will take care of you.
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