Office Space: Knox Mountain Dentistry

by Darcie Galbraith, BA, Interior Design Coach; Peter Barry, C.M.C. Practice Success Coach

THE WHY: Owner’s story

Dr. Jordan Sanders is the proud owner of Knox Mountain Dentistry, which opened its doors in Kelowna, BC, in 2021. The space was designed and built according to his overall tastes and philosophies. Seven beautiful operatories are well laid out within the 2700 sq. ft facility. With the support of his wife Laura and a love for their two young children, they are super excited to be settled and raising a family as entrepreneurs working out of their very own start-up practice. They are also quite thrilled about the location as they observe Kelowna’s demographic evolving from a primarily retirement driven town into a thriving community of young families that love the outdoors and close-to-nature lifestyle.

THE HOW: Planning & preparation

Opening a new office was not Dr. Sanders initial choice for ownership. Although he is generally a very ambitious and driven person, he was quite unsure about an ideal location and unclear on all the specific details required for launching a successful start-up. During dental school, most industry professionals he spoke with seemed to paint Kelowna as a highly saturated and competitive dental market. In 2019, with a vision in his mind and a fire in his belly, he decided to go against popular opinion. He put on his detective hat and began exploring his entrepreneurial options for an attractive acquisition office. After evaluating variables such as location, age of equipment, building issues, lease clauses and other important variables, he decided that none fully resonated with his vision and philosophies. After some reflection, he found an ideal start-up location in the north end of Kelowna where he decided to create his own uniquely flavoured practice from scratch – all while figuring out the exact details of the process along the way.

Knox Mountain Dentistry

Knox Mountain Dentistry

THE RESULTS: Technical design features

The unit is a ground floor commercial space with residential condos above. It is in the heart of a trending part of the city, with plenty of emerging retail infrastructure and just south of the beautiful Knox Mountain. After successfully negotiating a longer than usual rent-free period, he gathered his design and build team with the goal of integrating a “close to nature vibe” into the internal design of the space. The patient lounge has a uniquely accented moss wall that feels more like a residential living room with a couch, coffee table and arm chairs, where visitors can sit comfortably while enjoying a variety of comforts from the inviting and brightly lit refreshments bar. To enhance office flow, Dr. Sanders wanted a separate office entry and exit to reduce patient bottlenecks at checkout. This layout included an overall plan for minimalist storage inside the operatories, while maximizing the sterilization, supply, and lab areas to contain a cart storage system so procedure setups could be wheeled into the operatories as needed.

Knox Mountain Dentistry

THE IMPACT: Empowered practice outcomes

The locals have enthusiastically embraced Knox Mountain Dentistry into their community. Patients enjoy receiving their dental healthcare in a fresh, modern atmosphere that is designed to convey a tasteful, comforting vibe that is felt throughout the culture of the entire team. The whole team is excited to serve heartfelt dentistry into the lives of the people they serve. They are excited to grow and expand their healthcare reach as they become more and more integrated into their beloved community over the years.

Knox Mountain Dentistry

Construction: ChrisCan Construction
Equipment Supplier: Sinclair Dental
Interior Design by: Hatch Interior Design

About the Authors

Darcie is co-founder of Bella Vita Designs Inc; an interior design company specializing in creating beautiful functional spaces for start-ups, remodeling, expanding, or relocating your dream practice. To have your proud story and unique office design featured she can be reached at / IG @bellavitadesignsinc / 905-716-8528.

Peter Barry is Founder of Practice Mastery Inc, a Team Development Coaching company that serves the growth & development needs of your practice. He provides customized group and one on-one “Success Training” to dental professionals & industry companies across N. America. FMI IG @peterbarrycoach,,, 416.568.5456.