August 3, 2016 News Continuing EducationCustomer servicePatient Management

The Power of Experience to Educate and Empower Your Patients

by Oral Health

Are you doing all you can to motivate and empower your patients to become actively involved in their dental health?    As dental professionals, you are trained to understand the science of oral health. You know how to use the…

July 27, 2016 News Customer serviceDental CareGeneral DentistryManagementPatient ManagementPractice management

People Buy From People They Trust

by Oral Health

Are you using referrals as one of your most successful practice building strategies? One of your patients has just said great things about you, your office and your team. This is an excellent opportunity to take advantage of one of the…

August 27, 2011 News APPsDental practice transitionOffice designTrends in Dentistry

Renovating your office and don’t have a clue

by ken

Most of us may be practicing longer than we thought thanks to the economy, or not, but the look and feel of our offices are very much the focus of customer service. As always, in that this week is dedicated…

August 2, 2011 News Marketing strategiesSocial mediaSocial networking

Sun Dental Labs Creates Find A Dentist Directory Program

by ken

Sun Dental Labs, a full-service US-based dental lab – has created the Find A Dentist Directory Program for their Sunflex® partial denture product. This is an online database of Sun Dental Labs’ dentists that will be found on www.sunflexpartials.com. “Our…

July 27, 2011 News Customer serviceTrends in Dentistry

A is for Apple

by ken

I am obsessed with Apple as a company, as a culture, as the most innovative business to model in the past century and of course, I dress like Steve Jobs, granted several sizes larger. From Dental IQ – Jul 21,…

May 25, 2010 News Practice management

Excellence through Customer Experience Management

by ken

The Customer’s Point of View ANALYSIS BY: Linda McIntosh Introduction How often do we contact customer support thinking that our problems/frustrations are going to be solved only to realize it has only just begun? We’ve all been there. When we…